FREQUENTLY ASKED QUESTIONS
If you don't find the answer you're looking for below, we'd be happy to help. Whether you're selecting a piece, planning a commission, or sourcing artwork for a project, our team is here to assist. You can always Email us.
Yes. All original paintings arrive framed in our signature handmade maple hardwood float frame and are ready to hang.
Our float frames feature a 2" depth, a ¼" face, and a ¼" reveal, allowing the artwork to appear suspended within the frame while keeping the focus on the artwork itself.
If you'd prefer a different stain, we're happy to accommodate custom stain requests whenever possible.
All artwork arrives ready to hang with hanging hardware pre-installed.
For guidance on placement, height, and installation, visit our Artwork Hanging Guide →
Yes. Every original painting, commissioned work, and limited edition print includes a signed Certificate of Authenticity.
Every original painting is professionally prepared for fine art delivery.
Once your order is received, our studio will personally reach out to coordinate shipping and delivery details based on the artwork, your location, and the schedule of our fine art delivery partners.
Yes. We're happy to provide complimentary digital mockups using a photograph of your space to help you visualize scale and placement before making a decision.
Original Paintings
Paper Prints are museum-quality archival giclée prints on fine art paper and arrive unframed, allowing you to frame them locally.
Signature Panel-Mounted Prints are our most elevated print offering. Each archival giclée is mounted by hand to a custom-built wood panel, finished with a layer of encaustic wax, and framed in our signature handmade maple hardwood float frame. The result is a piece with remarkable depth, presence, and a closer resemblance to an original painting than a traditional print.
Our Signature Panel-Mounted Prints are made to order and individually finished in our studio.
Each piece is mounted by hand to a custom-built wood panel, finished with a layer of encaustic wax, and framed in our signature handmade maple hardwood float frame before being signed, inspected, and carefully packaged.
Because every piece is completed individually, subtle variations may be present. These are not imperfections, but evidence of a process that values the presence and individuality of each work.
Designed to bridge the space between a traditional print and an original painting, our Signature Panel-Mounted Prints offer a distinctly elevated collecting experience.
Every print begins with an exceptionally high-resolution capture of the original artwork and is produced as a museum-quality archival giclée using archival pigment inks.
Our panel-mounted prints are then individually mounted to a wood panel and finished by hand with a layer of encaustic wax before framing.
Yes. Every limited edition print is hand-signed and numbered on the reverse.
Please allow approximately one week for paper print orders.
Canvas prints and panel-mounted prints are made to order and typically require 2–3 weeks for production.
Our Signature Panel-Mounted Prints offer the closest resemblance to the original painting.
Each archival giclée faithfully captures the brushwork, color, and surface detail of the original artwork before being finished with a layer of encaustic wax. The wax lends a richness and luminosity that echoes the original paintings while preserving the integrity of the print.
While no reproduction can replicate the physical texture created by the artist's hand, our Signature Panel-Mounted Prints are designed to capture as much of the original's presence as possible.
Paper Prints & Signature Panel-Mounted Prints
Yes. We accept a limited number of commissions throughout the year. Learn More
Once your inquiry has been received, our team will guide you through sizing, composition, pricing, and timeline.
Learn more about our commission process here.
Throughout the process, you'll receive progress updates before the artwork is framed and prepared for delivery.
Most commissions are completed within 12–16 weeks, although timelines vary depending on scale and current studio availability. Learn more.
Commissions
Yes.
We proudly partner with interior designers, architects, and industry professionals on residential, hospitality, and commercial projects.
Learn more or apply through our Trade Program.
Trade Program
Yes.
We regularly ship artwork throughout the United States and internationally.
International duties, taxes, customs fees, and import taxes are the responsibility of the collector.
Yes.
You'll automatically receive tracking information as soon as your order leaves our studio.
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Original Paintings are final sale.
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Signature Panel-Mounted Prints are made to order and are final sale.
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Commissions are custom works and are final sale.
Unframed Paper Prints may be returned for store credit within 7 days of delivery, provided they are returned in their original condition. Return shipping is the responsibility of the collector.
To begin a return, please contact our team at hello@hsya.studio.
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If you need to make a change to your order, please contact our team as soon as possible. We'll do our best to accommodate requests before production begins.
Because every Signature Panel-Mounted Print is made to order, production begins shortly after an order is placed. Once production has begun, orders cannot be canceled or modified.
Every piece is professionally packaged and carefully inspected before leaving our studio to help ensure it arrives safely. While damage during transit is uncommon, it can occasionally occur.
If your artwork arrives damaged, please contact our team within 48 hours of delivery and include photographs of both the artwork and its packaging. Our team will personally assist you in determining the best resolution.
Shipping, Returns & Exchanges
HSYA Studio is an artist-led gallery dedicated to original artwork and museum-quality reproductions.
We are currently expanding our represented artists.
Yes.
We periodically review artist applications throughout the year.
Learn more on our Artist Application →
Yes.
We collaborate with collectors, designers, creators, and brands whose work aligns with the values of HSYA Studio.
Learn more on our Partnership Application →
Our Studio